Frequently Asked Questions
Frequently asked questions – Kohler, Wisconsin
Hotel FAQs
What time is check-in and check-out at The American Club and Inn on Woodlake?
Check-in begins at 4:00 PM. Check-out is by 12:00 PM (noon).
Can I check in early at The American Club or Inn on Woodlake?
Early check-in is not guaranteed, but we will accommodate early arrivals whenever possible based on availability. If your room isn’t ready, we’re happy to store your luggage and contact you when it becomes available.
What is the resort fee for The American Club and Inn on Woodlake?
The American Club: $35 per night, per room
Inn on Woodlake: $20 per night, per room
What’s included in the resort fee at Kohler, Wisconsin hotels?
The American Club: Wi-Fi, valet parking, shuttle service, Sports Core access, gaming systems, business center, morning coffee, afternoon tea
Inn on Woodlake: Wi-Fi, surface parking, breakfast, on-demand shuttle, Sports Core access, gaming systems
Do the Kohler hotels allow pets?
- The American Club accepts service animals only
- Inn on Woodlake has a limited number of dog-friendly rooms (request required). Dog Policy.
What is the minimum age to check in at The American Club or Inn on Woodlake?
Guests must be at least 18 years old with a valid government-issued ID.
Are rollaway beds or cribs available?
We do not offer rollaway beds. Cribs and pack-and-plays are available upon request.
Does the resort offer electric vehicle charging?
Yes. The American Club has two EV charging stations in the underground garage. Tesla drivers must bring their own adapter.
Is on-site childcare available?
We do not offer childcare, but guests may independently arrange services via Care.com.
Golf FAQs
Can I play golf at Whistling Straits or Blackwolf Run without staying at the resort?
Yes. All Kohler golf courses are open to the public. The Straits Course may have booking restrictions for non-resort guests.
How many golf courses does Kohler, Wisconsin have?
Kohler features four championship 18-hole courses designed by Pete Dye—two at Whistling Straits and two at Blackwolf Run—plus a 10-hole par-3 course and a two-acre putting course.
Can non-golfers walk or ride along with a playing group?
Yes. Walking or riding is allowed. Cart fees may apply, and walkers must stay with the group throughout the round.
What happens if there’s bad weather during my round?
Play may be delayed due to lightning. If weather prevents your round, you may be issued a rain check for a future visit.
Are food and beverages available on the course?
Yes. Each course has on-site food and beverage service. Please ask the golf shop for details during check-in.
Where can I buy Whistling Straits and Blackwolf Run merchandise?
You can purchase Whistling Straits and Blackwolf Run merchandise online, at their respective golf shops, or at The Shops at Woodlake.
How much should I tip my caddie at Whistling Straits?
The suggested gratuity is $60 per bag for walking caddies and $30 per bag for forecaddies. Tipping may vary based on service.
Kohler Waters Spa FAQs
Can I visit Kohler Waters Spa without staying at the resort?
Yes. Day guests are welcome. Certain services may have requirements.
What should I bring to the spa?
Robes, towels, and sandals are provided. Please bring a swimsuit to enjoy hydrotherapy areas.
What amenities does Kohler Waters Spa offer?
Kohler Waters Spa in Kohler, Wisconsin offers a full range of luxury spa amenities designed to promote relaxation, renewal, and wellness. Guests enjoy access to:
Spacious locker rooms
Relaxation pool with waterfall feature
Whirlpool
- Steam room
- Sauna
- Ice cave
- Infrared sauna
Cold plunge pool
Quiet relaxation areas with refreshments
Private treatment rooms for massages, facials, and body treatments
Dining FAQs
How many restaurants are in Kohler, Wisconsin?
There are 11 dining venues, including fine dining, casual bistros, and café experiences.
Can I dine at Kohler restaurants without being a resort guest?
Yes. All dining venues are open to the public. Reservations are strongly recommended.
What is the cancellation policy for dining reservations?
We ask that you cancel or modify your dining reservation at least 24 hours in advance.
Kohler, Wisconsin FAQs
What is the mailing address for the resort?
419 Highland Drive, Kohler, WI 53044
What is the local telephone number for the Kohler, Wisconsin resort?
Please call 920-457-8000 for assistance.
How do I make reservations for rooms, dining, or spa services at Kohler?
Book online or call the Kohler Reservations Exchange at .
Is Kohler a resort, a Village or a company?
All of the above. Kohler Co. was established in 1873, and the Village of Kohler, established in 1912, was one of the earliest planned communities – a garden at the factory gate. The Village has grown into the Midwest's premier resort destination and includes two hotels, four 18-hole championship golf courses, Kohler Waters Spa, 11 restaurants and cafés, a health and racquet facility, a wilderness preserve and collection of over 25 shops and boutiques.
How do I get to Kohler, Wisconsin?
The Village is located in east-central Wisconsin, just 2/3 mile west of I-43.
1 hour north of Milwaukee (55 miles)
1 hour south of Green Bay (60 miles)
2 hours north of Chicago (150 miles)
What is the closest airport to Kohler, Wisconsin?
- General Mitchell International Airport (Milwaukee)
- Austin Straubel International Airport (Green Bay)
Transportation can be arranged from both airports.
How do I purchase a gift card for the Resort?
Gift cards for businesses throughout the Kohler can be purchased online. Gift cards can be used for accommodations, dining, shopping, golf and spa services.
Can I smoke at the resort?
In accordance with state law, our resort is a smoke-free facility. There will be a $250 cleaning fee charged to your account for smoking in any guest room or on patios or balconies. Smoking is restricted to 25 feet from a building by the State Fire Code.